What Our Clients Say

CASE STUDIES

Want to know exactly how we work and how we help people? Check out our case studies below…

Prash finds a reliable team

The challenge

When we first met Prash, he was swamped. There was just too much going on, and not enough help to manage it all. Contractors were trying to take advantage of him, and his properties weren’t being taken care of to the standard he expected. He was too involved with his tenants, which left him with no time or headspace to manage everything effectively.

The concern

Prash’s property portfolio was feeling the strain. He was constantly fielding calls from tenants, contractors, and agents. Deposits weren’t being protected properly, and his inbox was flooded with demands and questions. Everything seemed to hit him at once, and it was impossible to keep up.

The solution

Seeing how chaotic things had gotten, we stepped in to streamline his operations. We appointed a dedicated property manager to oversee all the moving parts, along with an administrator to take care of the day-to-day tasks like sublet consents and block management notices. Maintenance was handled by a reliable team, compliance checks were carried out regularly, and accounts were carefully managed to avoid any overspending. Every team member had their role to play, ensuring nothing was overlooked.

And now?

Now, Prash can finally take a breath, knowing everything’s in good hands. Regular calls keep him in the loop about any outstanding issues, which means he can focus on what really matters to him. With a solid team behind him, he now has the peace of mind he was looking for, without the constant stress of managing it all.

Michael gets confident with cashflow

The challenge

Michael would be the first to admit that when we first met him, he wasn’t all that hot with the numbers. He wasn’t certain what sorts of investment opportunities his cashflow would allow, he wasn’t on top of rental increases and he’d already had to take out several expensive bridging loans.

The concern

While Michael had a great eye for investment opportunities, he hadn’t properly grasped the importance of financially managing his portfolio and so he’d worry about the smallest of issues, like one-off repairs. He’d ended up in the tricky position of having to explain a financial loss to his investors, without a clear idea of where the loss had actually been made.

The solution

As soon as he teamed up with us, Michael could see the benefit. Having someone in his corner that fully understood his portfolio and pinpointed every potential financial loss made all the difference to his business. We helped Michael to increase income generated, to better understand the sector and to manage his assets effectively, with the end result he’d hoped for: financial gain.

And now?

Michael purchased another five units in just six months, thanks to our help. He’s able to show his investors how their assets are performing with confidence and accuracy, and bridging loans are certainly a thing of the past. And now that lending’s no longer an issue, he’s attracting more investors who want to join the venture.

Andrew makes the impossible happen

The challenge

Like many other property investors, Andrew was spending too much time on administration. From planning applications to cashflow charts and bookkeeping to negotiations, Andrew was doing it all. And that didn’t leave much time to spend with family or to put into the parts of the job that he really enjoys.

The concern

Andrew was worried about taking a step back and handing over the day-to-day to someone else. He always done it this way and to make a change felt like a leap of faith. And to top it all, he wasn’t entirely sure that a service like ours would actually do everything he wanted it to.

The solution

Thankfully, Andrew took that leap of faith – and he never looked back. We now take care of all the administrative tasks that are so vital to building a profitable portfolio, and Andrew has more time to do the things he loves. We do all sorts, from liaising with architects, solicitors and contractors to doing the comparables. Whatever he needs, we do it, exactly how he wants it done.

And now?

Andrew’s been granted an A3 licence in an industrial warehouse where many architects had insisted the local borough wouldn’t grant one. We found the right architect and, with some strategic thinking, planning and execution, we made it happen.

Gary isn’t ruffled by regulations anymore

The challenge

Gary’s not the only person who’s ever got caught up with the menial parts of managing a portfolio and missed out on time to focus on the income-generating tasks. His portfolio wasn’t performing at a particularly high level and he found himself constantly worrying about regulations within the rental sector.

The concern

One of the reasons that Gary had spent so much of his precious time doing the lengthy administrative tasks that go hand in hand with managing a big portfolio was money. He was keen to spend as little as possible to keep the wheels turning and he was nervous that by handing over some of the day-to-day tasks, he’d lose control of the portfolio that was so close to his heart.

The solution

When we set out with Gary, we asked him specifically what his expectations were and how he wanted the daily operations of his portfolio to be carried out. We handle tenant queries and rent collection Gary’s way, and stick to his carefully crafted follow-up process to a T.

And now?

Gary no longer spends so much time worrying or doing mundane admin tasks. And he doesn’t spend half his day on the phone or sifting through legislation to make sure he’s still compliant. Instead, his time is for the important stuff that’s growing his portfolio, and he’s seen fewer rent arrears to boot.

Dean had too much to do and too little time

The challenge

Dean was under the impression that he had to take care of every side of being a landlord himself to make things work. He was self-managing his own residential and commercial properties and, with such a big portfolio, Dean was simply too busy. But his business wasn’t running efficiently enough to attract other investors… Yet.

The concern

Dean was nervous about handing over so much of his day-to-day, and he was unsure of the value in instructing a managing agent too. Would he get his money’s worth? Would he still have loads to do? Would the agent do the job as well as he could?

The solution

Hello Owl stepped in and put all his worries to bed. We do all of the liaising for him (with investors, architects and solicitors), do his comparables and help him source new opportunities too.

And now?

The newfound time on his hands has allowed Dean to bring in new investors and widen his venture. He gets to spend more time with his kids too.

Brenda’s no longer nervous about numbers

The challenge

Brenda was under the impression that she was saving money by self-managing and that she’d spend too much by using a management agency. She wasn’t sure that an agency would be able to run her portfolio the way she wanted either.

The concern

Brenda needed to find a way to cut costs and remove all the repetitive tasks she was spending so much time doing. Her self-management had led to a lack of consistency and a poorly-run portfolio, which meant she was missing great opportunities and potential partnerships with other investors. Plus she’d been in tricky situations where she’d had to take out bridging loans, all because her focus was directed in the wrong places.

The solution

We put our money where our mouth is and showed Brenda the value of having the right team behind her. We’ve taken the entire management side of things off her hands, helped her get a better grasp on her finances and freed up more of her time to pursue investment opportunities.

And now?

Now that the financial side of Brenda’s portfolio is under control, she’s able to show investors her numbers with confidence, and pursue great opportunities to grow further. And she now appreciates that the benefits of working with us far outweigh the cost!

Joe discovers the value of finding the right team

The challenge

Joe needed to find an alternative managing agency to the one he was using before we met. He’d chosen his previous agency based on price and ended up with an inactive, ineffective team that didn’t know what he really wanted from them, and which certainly didn’t deliver.

The concern

For Joe, money was the main concern (and was the reason he’d gone with the wrong agency in the first place). He was nervous about spending a lot without seeing good results, and was keen to avoid contracting a boxed service that would only manage on a per-property basis.

The solution

We started by pinpointing the right structure for Joe, and finding out exactly what he wanted, aside from all the usual property management tasks. Then we took over the entirety of Joe’s portfolio, working actively and effectively to the standards that he had set out at the start of our agreement. We use modern technology to increase performance levels and to guarantee all aspects of the portfolio are consistent.

And now?

Joe’s delighted that he no longer has to spend lots of time chasing around for feedback or dealing with tenants and arrears directly. Now, he receives the exact information he needs, exactly when he needs it. He sees the value in his investment and has freed up lots of time by working with one single agency, who does everything for him in one place.

David frees up time to spend with loved ones

The challenge

Professional landlord David already had a number of managing agents working for him when we first met. Different agents managed properties in different areas, and some would only manage the properties that they’d let themselves. David was having to liaise with several different agencies and ended up still doing lots of self-management too. Instead, he wanted one central agent who managed his entire portfolio, so he could really free himself up to run his business.

The concern

David was worried that the handover would be too time-consuming and that he’d still be left with a lot to do, as he had been with his previous agents. He needed one agent that would do more than just “the usual”.

The solution

We don’t restrict our services to the local area so were able to take over the management of David’s entire portfolio straight away. In fact, we took everything off his hands, leaving him nothing to do but receive his money each month!

And now?

David doesn’t do anything relating to any of his properties anymore; everything is handled without any input from him. He’s freed up time to concentrate on the tasks that’ll generate income, and to spend with his loved ones.

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