Author Archives: helloowl

Tenant trouble: how to handle arrears

One of the most appealing parts of running a rental portfolio is the bit where you see money dropping into your bank account at the start of each month. Heck, the earnings were probably a pretty major factor in you deciding to go for it in the first place. But the job’s not quite so … Continue reading →

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How to handle bellyaching tenants

Nobody likes to be shouted at. That’s certainly not the reason you became a landlord either. But dealing with gripes and grumbles from your tenants is sadly part and parcel of the whole “being a landlord” thing. So how do you keep complaints to a minimum and, more importantly, how should you respond when they … Continue reading →

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How should landlords deal with gripes and grumbles?

As a landlord, it might seem more than a little unfair when complaints from neighbours come in your direction, rather than straight to your tenant. It’s not you causing the problem, after all. But the thing is, sometimes situations do arise where you could be liable for your tenant’s negligence. No, it’s not that common, … Continue reading →

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What to do when Environmental Health comes to call

When issues arise in rented properties, who’s your tenant most likely to call? Of course, you’d hope the answer would be you, the landlord. Not only are you there to make sure your tenant is happy and safe, but you’re also the person who’s most keen to maintain the state of the property too. After … Continue reading →

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Property ain’t no place for cats and mice

How often do you find yourself playing cat and mouse in the property game? It’s no secret that property can be full of surprises. Boilers break down, leaks happen, and – sadly – tenants can default in payment. And it can be common practice in this industry to end up with huge to-do lists that … Continue reading →

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Deposit deductions and delicate disputes

Most of the time, deposit deductions run totally smoothly at the end of a tenancy. But, truth be told, on the odd occasion, landlords and tenants do disagree about how it should be divided. If you’re in that boat, here’s everything you need to know to resolve a deposit deadlock and make your claim the … Continue reading →

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what our clients are saying

Message from the founder,

MARINA QATTAN

I've been working in the estate agency world for a long time now.

In the beginning, while working at the more traditional agencies, I thought that having no time to yourself was part and parcel with owning properties. That’s just what being a landlord meant.

But it really doesn’t have to be. And that’s why I set up my own boutique, bespoke lettings agency to help people like you make the most of their investment: Owl Search.

From there, I created Hello Owl to further support property professionals in their property journey.

These days, Hello Owl allows you to get more of your time back without compromising the standard of your property portfolio.

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